All systems have been restored, and services are continuing to stabilize.
We are actively monitoring the environment and remain fully engaged.

In some cases, customer systems may require a reboot or communication with us. We appreciate your patience as the remaining services settle.

We expect stability to continue improving over the coming hours.
Our teams remain fully engaged in completing the remaining post-processing activities and in further uncovering the underlying root cause.

We will continue to provide updates every two hours or sooner if significant progress is made.

The network environment remains stable, and post-processing activities are progressing. Additional individual services are gradually returning, though some may still experience delays or limited functionality.

Our teams and vendor partners continue to work with full engagement to ensure a reliable restoration of all services. Updates will be provided every two hours or as further progress is made.

We have completed moving customer traffic to the alternate connection, and the network environment is stable. Some services are already running again.

However, the overall service landscape is not yet fully stable. Post-processing activities are still ongoing, and certain services may continue to experience delays or limited functionality until these tasks are completed.

Our teams remain fully engaged and are working through the remaining steps to restore full service. We will provide the next update as soon as we have further progress to report.

The network workaround has been successfully activated and is performing stably. With this confirmed, we have started moving customer traffic and services over to the alternate connection. Services are already partially restored.

We anticipate completing the transition of all services within the next 90 minutes. After that, we will carry out a detailed review of service status and determine any further steps needed for full recovery.

Our teams and vendor partners are actively working on a network workaround that will enable us to restore connectivity through an alternate connection. This setup is currently in progress. Once the configuration is completed, we will conduct stability testing to ensure it can reliably support service restoration.

After successful validation, we will provide further updates on the steps and timeline for bringing services back online.

We are currently focusing on two main workstreams:

1. Root cause analysis in the L2 switching / core network, supported by the vendor teams, who have been on-site since approximately 8 am.

2. Further analysis and corrective actions on central network components, in close cooperation with our external experts.

Management receives structured hourly updates (on the full hour) since yesterday evening, and all workstreams continue with highest priority.

We will share the next update as soon as new information becomes available.

Our teams, together with external data center support and additional vendor experts, continue to work intensively on the issue. Several experts are now on-site in the data center to assist with the ongoing investigation and remediation efforts.

While there has been no further progress since the last update, we are actively validating additional scenarios and continuing the structured analysis to ensure a reliable and sustainable solution.

The stabilization of the environment remains our highest priority, and all required resources are fully engaged. Several workstreams are running in parallel, and we will provide the next update as soon as we have new information.

We have been able to further narrow down the issue, and initial workarounds have been tested. However, the overall status remains unchanged, and we still do not have a fully stable environment.

Some individual services are coming back online, but the underlying root cause has not yet been fully eliminated. Our teams and vendor experts continue to work with highest priority to stabilize the situation.

We will provide the next update as soon as new information becomes available. Thank you for your patience and understanding.

Our teams and vendor partners continue to work with the highest priority. The status remains unchanged; however, we have brought in additional experts to accelerate the investigation and the ongoing remediation efforts.

Work is progressing, but at this moment we are still unable to provide a reliable forecast for full service restoration. We understand that the situation is increasingly urgent as the business day begins, and we assure you that all resources remain fully engaged.

We will share the next update as soon as new information becomes available. Thank you for your continued patience and understanding.

Our teams and vendor partners continue to work on the issue with the highest priority. The status remains unchanged. In parallel, we are evaluating and pursuing several possible remediation options to restore services as quickly as possible.

Thank you for your continued patience and understanding.

We have narrowed down the root cause, but it has not yet been fully identified. Initial remediation measures are showing positive effects, and some services are beginning to recover. However, further actions are still required to stabilize the overall service.

Our teams and vendor partners continue to work with the highest priority to restore full functionality.

Thank you for your patience and understanding.

Our teams and our vendor partners are continuing to work on the two key efforts underway: isolating specific devices and network segments to pinpoint the root cause, and preparing the restoration of configurations from verified backups should this become necessary. These activities are ongoing, and we have not yet identified the underlying issue.

Restoring full service remains our highest priority, and our teams are working around the clock to accelerate recovery.
We sincerely appreciate your patience and understanding.

Our teams, together with our vendor partners, are continuing to work through the core network issue in our data center. We are currently isolating specific devices and network segments to narrow down the potential root cause. In parallel, we are preparing to restore configurations from verified backups should this be required as part of the remediation process.

At this time, services remain impacted and the root cause has not yet been identified. We can continue to confirm that there is no indication of a security incident or cyberattack.

Our teams and our vendor partners remain actively engaged in investigating the core network issue impacting the data center. Following the upgrade performed earlier, we are continuing to analyze system behavior and validate multiple remediation paths. At this time, we have not yet made additional progress toward full restoration.

Our teams, together with our vendor partners, have completed a recommended upgrade on key core network components. Unfortunately, this has not resolved the underlying issue. We continue to work closely with our vendors to determine the next steps and accelerate full service restoration.

At this time, the root cause remains unidentified; however, we can continue to confirm that there is no indication of a security incident or cyberattack.

Our teams remain fully engaged, and restoring all affected services continues to be our highest priority.
We sincerely appreciate your patience and understanding.

We are continuing to work diligently to restore all affected services.
Our teams and our partners verndor support are focused on resolving the issue in the data center’s core network.
The root cause has not been identified yet, but we are able to rule out a security incident or cyberattack.

We truly appreciate your patience and understanding.
We will provide hourly updates via this status page and share any new developments or a clear timeline for full restoration as soon as possible.

We are currently investigating a service disruption affecting parts of our infrastructure and connected services. Our technical teams are actively working to identify the cause and restore normal operations as quickly as possible. Further updates will be provided as soon as more information is available.

DC Region North went down.

DC Region North recovered.

DC Region North went down.